Delivery Information

Shipping

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. Sorry but we cannot ship to P.O. Boxes. If you're trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing. Our delivery partners deliveries occur Monday through Friday, excluding holidays.

Returns

Your Rights To Return A Product

Only credits are offered if you have changed your mind about the product, made an incorrect choice, or failed to verify and accurately provide information when placing an Order.

Returns Policy

Change Of Mind

A Return Authorisation Number (RAN) is required for all returns.

You may be entitled to a credit, provided you return the item to us within 30 days of your order being dispatched.

The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.

If the returned item is in a noticeably used condition, then a credit may not be offered. Clothing and footwear items may not be returned if they have been worn, or if sewing tags have been removed.

Given the nature of the presentation of the products on the web and different types of displays and screens in use, colours, textures and fabrics shown on our Websites may slightly differ from the actual item.

Return postage will be at your expense.

If eligible, we will issue you a Credit Voucher to the value of the item, once the item is returned and assessed.

Faulty Items

If your item arrives Dead On Arrival or you find a defect arises after delivery please contact our Customer Service department. Each case will be assessed on case by case basis on its merits. Depending on the fault, you may be offered the choice of refund, repair or replacement of the item (subject to availability). Return postage of faulty items to be assessed will be at KIZZY’s expense.

Incorrectly Described Items

KIZZY works hard to present the products on our Websites as accurately as possible. As much as we try to avoid it, on some occasions the information on our Websites may contain inaccuracies. We make no warranty or representation that the information provided by our suppliers, including in relation to product descriptions, is correct, accurate, complete or reliable. However, please contact our Customer Service team if you have received an item that has not been correctly described.

In the event that it is verified that you have received an incorrectly described item you will be entitled to a remedy, which may include a full refund by your original method of payment.

Return postage of any incorrectly described items to be assessed will be at KIZZY's expense.